Job Description
Job Description
Job Description
Job Description
Job:
Surgery Scheduler/Medical Secretary
EEOC:
Admin Support
Status:
Non-Exempt
Department:
Position Overview: A surgery coordinator has a lot of responsibilities, including answering inbound phone calls, educating cataract patients on surgery and surgical options, addressing fears, addressing financial concerns, scheduling patients for surgery, and post follow up. Relieves doctors and other medical personnel of administrative and clerical work by performing the following duties.
Responsibilities:
- The Surgical Coordinator schedules all patient appointments and surgeries. They also administer appointment reminders to patients. Surgical Coordinators also schedule emergency and add-on surgeries. This requires them to understand scheduling procedures for surgeries, such as how long a surgery will take and how much time to allot for set-up and turnaround, and to administer surgery schedules to appropriate medical staff.
- In order to complete the administrative tasks related to surgery, the Surgical Coordinators manage all surgical documents, gather and input patient information, and enter all post-surgery data. They also ensure that all pre-surgery paperwork is completed in time for the patient's appointment.
- Compiles and records medical charts, reports, and correspondence.
- Answers telephone and coordinates surgeries.
- Instructs patients in completion of medical history and information forms for surgery.
- Highly organized and detail-oriented, the Surgical Coordinator is skilled in managing large amounts of information in a clear, thorough manner. They are capable of working independent but also offer excellent interpersonal and communication skills when dealing with patients, which is frequent. They are adaptable and able to respond quickly and adequately to constant change.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Technical Skills - Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED);
- 1-3 years related experience and/or training; or equivalent combination of education and experience.
- Demonstrating knowledge of surgery scheduling
- Showing proficiency in basic computer programs
- Being familiar with OSHA and HIPAA regulations
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